How to remove “Dear user, congratulations!” Pop-up Scam

What is Dear user, congratulations! Pop-up?

Dear user, congratulations! – is a malicious application, that will forcibly display fake messages about some kind of prize. In this particular case it is an iPhone X. Cyber crooks are offering a user to take a new phone for free in exchange for completing simple survey. What they are actually trying to do is to infect victim’s computer with more malware to generate profit on ads. Most annoying thing about this scam – it would not stop until the source of it is deleted. You may use this guide in order to remove Dear user, congratulations! Pop-up Scam.

remove Dear user, congratulations! Pop-up

The scam will display this message:

Dear user, congratulations!
We want to thank you for being a loyal user! Your IP address has been randomly selected to receive a iPhone X.

From time to time we select a handful of users to give them the opportunity to receive valuable gifts from our partners and sponsors. This is our way of thanking you for choosing as your preferred service.

Today is your lucky day! You are one of the 10 randomly selected users who will receive a new iPhone X.

To receive your gift, you simply have to complete our short and anonymous survey. But hurry! There are only a few gifts available today!

How to remove Dear user, congratulations! Pop-up from your computer?

Solution for Windows user: You may try to use anti-malware tool to remove from your computer and clean up your browser. Install it and run the scan, then it will automatically remove malware.

Download SpyHunter 5 windows compatible SpyHunter provides an opportunity to remove 1 detected malware for free during trial period. The full version of the program costs $39,99 (you get 6 months of subscription). By clicking the button you agree to EULA and Privacy Policy. Downloading will start automatically.

You can also use this software, it may help you to remove
MalwareBytes Anti-Malware
HitmanPro – Malware Removal

Solution for Mac user: This application is able to detect and remove from your computer and clean up your browser. User-friendly, simple and effective.

Download CleanMyMac mac compatible

How to remove Dear user, congratulations! Pop-up manually

Step 1: Remove Dear user, congratulations! Pop-up from Control Panel

In order to get rid of Dear user, congratulations! Pop-up, first thing you need to do is to uninstall malicious program from your computer. When removing Dear user, congratulations! Pop-up, try to find suspicious recently installed programs and delete them too, as it’s pretty common that any malware comes with some other unwanted programs.

Mac OSX:

  1. Open Finder.
  2. Select Applications in the Finder menu.
  3. Search for Dear user, congratulations! or Dear user, congratulations! Uninstaller, then choose it and follow instructions.
  4. Drag malicious application from the Applications folder to the Trash.

Windows XP:

  1. Select Start.
  2. Control Panel.
  3. Then choose Add or Remove Programs.
  4. Search for Dear user, congratulations! Pop-up.
  5. Click Uninstall.

Windows 7/Windows Vista:

  1. Select Start.
  2. Then Control Panel.
  3. Choose Uninstall a Program.
  4. Find Dear user, congratulations! Pop-up and choose Uninstall.

Windows 8/Windows 8.1:

  1. Open the Menu.
  2. Select Search.
  3. After that choose Apps.
  4. Next Control Panel.
  5. Then as in Windows 7, click Uninstall a Program under Programs.
  6. Find Dear user, congratulations! Pop-up, select it and choose Uninstall.

Windows 10:

  1. Click on the Start button (or press the Windows key) to open the Start menu, then select Settings at the top.
  2. Choose App & features on the left menu.
  3. On the right side, find Dear user, congratulations! Pop-up and select it, then click on the Uninstall button.
  4. Click on Uninstall to confirm.

Step 2: Remove Dear user, congratulations! from browsers

Once you’ve uninstalled the application, remove Dear user, congratulations! from your web browser. You need to search for recently-installed suspicious add-ons and extensions.


  1. Open Safari
  2. Choose Safari menu.
  3. Select Extensions.
  4. Search for suspicious and unknown extensions that may be related to Dear user, congratulations!.
  5. Choose Uninstall button to remove it.

Google Chrome:

  1. Open Google Chrome
  2. Push Alt + F.
  3. Choose Tools.
  4. Select Extensions.
  5. Search for Dear user, congratulations!.
  6. Select the trash can icon to remove it.

Mozilla Firefox:

  1. Open Firefox.
  2. Push Shift + Ctrl + A.
  3. Select Dear user, congratulations!.
  4. Choose Disable or Remove option.

Internet Explorer:

  1. Open IE.
  2. Push Alt + T.
  3. Choose Manage Add-ons option.
  4. Click Toolbars and Extensions.
  5. Next select Disable Dear user, congratulations!.
  6. Choose More information link in the left-bottom corner.
  7. Click Remove button.
  8. If this button is grayed out – perform alternative steps.

Step 3: Resetting your browser search and homepage settings

To be sure that there is nothing left behind, we recommend you to reset your browser. It will restore your browser settings to default.

Reset browser setting in Safari:

  1. Open Safari.
  2. Select Safari menu.
  3. Choose Reset Safari….
  4. Click Reset button.

Reset browser settings in Google Chrome:

  1. Click the Chrome menu (3 bar button) in the top right corner.
  2. Choose Settings.
  3. Click Show advanced settings.
  4. Go to Reset browser settings section.
  5. Click Reset browser settings.
  6. In the dialog that appears, click Reset.

Reset browser settings in Mozilla Firefox:

  1. Open Mozilla Firefox.
  2. Go to Help.
  3. Go to Troubleshooting information.
  4. Click Reset Firefox… button.

Reset browser settings in Internet Explorer:

  1. Open Internet Explorer.
  2. Click on the cogwheel in the right upper corner.
  3. Click Internet options.
  4. Got to Advanced tab.
  5. Click Reset button.
  6. Put a tick near Delete personal settings checkbox.
  7. Click Reset button.

There are all the manual instructions that will help you to find Dear user, congratulations! on your Mac computer and remove it. The most effective method to get rid of Dear user, congratulations! is to perform the manual removal instructions and then use CleanMyMac automatic tool. The manual method will weaken the malicious program and the program will remove it. Thank you for your attention.

Download CleanMyMac mac compatible

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