How to remove AgileHelp PUA from Mac OS

What is AgileHelp?

Nowadays there is a great amount of free software, that can be very useful. Some of these applications can be shared in packs together and such packs are called “bundles“. The terms of installation of such packs are usually unclear, and users even don’t suppose, that they agree to install something else. That is how AgileHelp mostly sneaks into the MacOS. As it’s been installed, the users notice an amount of advertisements, even where it can’t be. AgileHelp also collects “cookies” and user’s personal information, in order to provide him or her with targeted advertisements and pop-ups. According to this information we can classify AgileHelp as the Potentially Unwanted Application (PUA). The main problem here is that the developers of AgileHelp don’t take any responsibility for the content that they promotes. However, AgileHelp is not a dangerous application, but the websites it promotes – can be. They can infect your device with a number of different malwares and damage your system! That’s why we recommend you to get rid of these advertisements and remove AgileHelp PUA from your Mac OS as soon as possible. If you can’t do it yourself, follow our detailed guide!


Article’s Guide

  1. Automatic solutions for Mac OS
  2. Manual solution for Mac OS
  3. Manual solution for Safari
  4. Manual solution for Google Chrome
  5. Manual solution for Mozila Firefox

How to remove AgileHelp PUA?

Automatic solutions for Mac users

We strongly recommend you to use a powerful anti-malware program that has this threat in its database. It will mitigate the risks of the wrong uninstallation. Download SpyHunter anti-malware program for Mac in order to remove the source of “AgileHelp adware” automatically. Simple, effective and user-friendly.

Download CleanMyMacmac compatible Disk Cleaner, Big Files Finder and Duplicates Scanner features are free to use. Antivirus, Privacy Scanner and Uninstaller features are paid ($39.95 for semi-anual subscription. By clicking the button, you agree to EULA and Privacy Policy. Downloading will start automatically.

You can also use this software, it may help you to remove ‘AgileHelp PUA’: CleanMyMac


How to remove “AgileHelp PUA” manually?

Disclaimer: You do it on your own risk. We don’t bear any responsibility for your actions. These instructions are rather large and it requires 100% precise execution.

Mac OS

  1. Press the Go button in the upper-left side of the screen.
  2. Click the Applications button
  3. Be attentive, and look for suspicious programs (This PUA may has a different name)
  4. As you find them – delete them all
  5. Now press the Go button and then Go to the folder…
  6. In the search bar type /Library/LaunchAgents and remove all suspicious files in this folder
  7. Choose the Go to the folder… option once again and type /Library/Application Support
  8. Remove all suspicious files and folders
  9. Then, with the help of the same menu, go to ~/Library/LaunchAgents and remove all suspicious files from there
  10. Do the same with /Library/LaunchDaemons folder
  11. Here you’d better use CleanMyMac in order to get rid of the root of the problem at all.
  12. Now you have to clean your browser


How to delete “AgileHelp PUA” from your browser?

It’s very important to clean your browser after removing the “head” of the problems. Follow the instruction and you will win this fight.

Safari

  1. Launch your browser and press Safari button in the upper right side of the screen.
  2. Here click on Preferences button and choose Extensions.
  3. Now look for any suspicious plugin and click Uninstall button to remove it.
  4. Close the menu and press Safari button again and push Reset Safari button
  5. Check all sections and then press Reset button

Google Chrome

  1. Open your browser, click on the Menu button in the upper right side of the browser (It consists of 3 dashes)
  2. Here choose More tools menu and then press Extensions button.
  3. Now look for any suspicious plugin and then press Trash button or Remove button in order to delete it (usually it’s toolbars or searching engines).
  4. Close the menu and click the 3-dashes button, choose Settings menu, look for Manage Search Engines button and press Manage search engines.
  5. Here you should look for any suspicious search site and delete it
  6. Close the menu and press 3-dashes button again.
  7. Here press Settings button and scroll down to the bottom.
  8. Now press Reset browser settings button, then click Reset button again to confirm this process.

Mozilla Firefox

  1. Launch your browser, click on Menu button in the upper right side of the browser (it consists of 3 dashes).
  2. Now click on Add-ons and choose Extensions menu.
  3. Then look for any suspicious plugin and click on the Remove button (usually it’s toolbars or searching engines).
  4. Close this menu and press Firefox button in the upper left side of the browser.
  5. Press Question mark button and click on Troubleshooting information (this menu can also be found in 3-dashes menu)
  6. Now press Reset Firefox button in order to delete this scam

There are all manual instructions that will help you to find “AgileHelp PUA” on your computer and remove it. The most effective method to get rid of “AgileHelp PUA” is to perform the manual removal instructions and then use an automatic tool. The manual method will weaken the malicious program and the Combocleaner will remove it.

Download CleanMyMacmac compatible Disk Cleaner, Big Files Finder and Duplicates Scanner features are free to use. Antivirus, Privacy Scanner and Uninstaller features are paid ($39.95 for semi-anual subscription. By clicking the button, you agree to EULA and Privacy Policy. Downloading will start automatically.

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